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Terms and Conditions

Terms and Conditions

Please read the following terms and conditions carefully before confirming your reservation, as they contain information about your rights and duties.

Elite Transfer acts as a means of assigning transport services via its website: www.elitetransfer.gr. The contract for the provision of transfer services is made between you and the Transporter.

To complete your reservation, you must confirm that you accept the following terms, so it would be prudent to have read and understood them. In case you do not understand a term, we recommend that you contact us before making your reservation, so that we provide you with the necessary clarifications you need. In addition, you confirm that you have the legal capacity to accept these terms and conditions in your own name and on behalf of your co-passengers. Upon completion of your reservation, you have to choose the method of payment and to arrange it if necessary. You also confirm that the credit or debit card you are using is yours and that there are sufficient funds or credit facilities to cover the cost of the service. We reserve the right, if the payment cannot be made, to cancel the reservation and the service is not performed. Also, you are obliged to inform Elite Transfer and your co-passengers of any modification or cancellation of your reservation. In case you are unwilling to engage with the terms and conditions of Elite Transfer then unfortunately you cannot make a reservation via our website.

Languages:

Elitetransfer.gr is available in Greek, English, German and Russian. Customer service is only possible in Greek and English currently. We pay great attention to the quality of the translations of the websites as well as the terms and conditions, however in case of any deviation the Greek version is the one that prevails.

Services:

Your reservation is a contract between you and the Transporter. The task of Elite Transfer is to facilitate the conclusion of this contract. Elite Transfer does not accept any responsibility for any mistakes made by the Transporter.

Elite Transfer operates as a means of fulfilling reservation services of transfer in the name of the transporter. In order to book a reservation for your transfer you will need to follow the relevant reservation process on our website. Reservations must be made at least 24 hours before the scheduled transfer.

Elite Transfer reserves the right to refuse any transfer request. In this case, you will receive an e-mail to be notified of this event, while you will be refunded the full amount (in euros) or you may be offered an alternative service. All the approved reservations are confirmed by sending the booking form to the e-mail address you gave to us during the booking procedure. When you receive the booking form, it is your responsibility to make sure that the information that appear are correct. Details about the Transporter will only be given if your booking has been successful. All transfer services offered on our site have been approved by the Transporter.

Reservation and service process:

During the booking process it is important to check that the information you provide are correct. If any information is incorrect, you should contact us immediately, as this information is provided to the Transporter in order to confirm the transfer service. The Transporter will use this information for your boarding and transportation as close to your destination as possible, considering the characteristics of the vehicle and the natural access conditions to the requested destination.

If due to special circumstances (for example infrastructure projects, traffic conditions, etc.) your direct boarding on / getting off the vehicle is not possible, the Transporter will stop at the nearest possible boarding on / getting off point. Also, if the shortest and most convenient route is closed due to an accident, weather conditions, etc., and after customer's request, the Transporter has to follow a different, longer route to reach his destination, additional costs are likely to arise.

Immediately after the successful payment, you will receive a receipt and confirmation of payment via e-mail. The receipt of the payment is not a confirmation of your booking but serves to confirm that your request is under elaboration by the Transporter. Once the Transporter accepts your request, you will receive an email with your reservation as a booking form. This will be the official contract between you and the Transporter. You must present this form to the driver at the beginning of your trip. The Transporter may refuse the transfer if your booking form does not appear. Once your transfer is complete, you will receive a service receipt attached to an e-mail within 24 hours.

Cost and payment methods:

Prices for the transfer services as well as payment procedures are displayed on our website. The current price of each service is the price that appears on our website at the date and time of your reservation. Once your booking is confirmed, you waive your right to pay the fare listed on the taximeter during your transfer.

In the event that an error has occurred and the cost of the service is higher than stated in your reservation, you will be notified so that either your reservation will be canceled (refunded) or will be adjusted so that the price will be correct.

There are three options for payment. You can pay by credit or debit card, via PayPal or cash at the time of your booking or upon arrival. The cards we accept are defined in the booking form on our website. Our card issuers may charge some shipping costs that you have to undertake when you make your payment. All prices listed are per vehicle and not per person.

Modifications to your reservation- General information:

If you wish to make any changes to your reservation, you must notify us at the following email address: info@elitetransfer.gr. The change in your reservation will be confirmed if you receive a reply message to the email address you provided. The change must be sent at least 24 hours before your transfer.

In case the change in the reservation leads to a higher price (different destination, vehicle size, etc.), you will be notified by message about the additional costs, as well as about the method of payment of the additional amount. If modifying your reservation reduces the total amount, the difference will be refunded.

Up to two modifications per reservation are allowed free of charge. Additional modifications are subject to management costs of 10 euros, which must be paid at least 24 hours before your scheduled transfer. If you change your reservation less than 24 hours before your transfer, we do not guarantee that the change will be approved by the Transporter. Once approved, you will be charged an additional 10 euros, which must be paid before your scheduled transfer.

If your meeting point with the Transporter is the airport, then the Transporter will monitor the arrival time of your plane. In case you miss your flight, or the flight number has been postponed or changed, you must notify us immediately. Any change is subject to acceptance by the Transporter.

When your plane lands, the Transporter is obliged to wait up to 50 minutes at the meeting point indicated on your booking form. If you think you will be more than 50 minutes late, you should inform the Transporter. In this case, there may be additional charges. Finally, in case 50 minutes pass and none of your team has appeared, the Transporter will try to contact you through the phone number you gave during the booking process. If he still cannot contact you, your transfer will be canceled, and your money will not be refunded.

In case the meeting point is not the airport, the Transporter is obliged to wait for you for 20 minutes. If no one of your team shows up, the Transporter will try to contact you at the phone number you provided during your booking. If he cannot contact you, the reservation will be canceled, and your money will not be refunded.

In case the customer is unable to locate the driver, he should contact Elite Transfer immediately. If you do not contact us and we are not aware of the incident, the transfer will be canceled, and the money will NOT be refunded.

We cannot guarantee the type of vehicle that will be used by the Transporter. The Transporter has the right to change the vehicle (always with the same or larger category) in order to complete your transfer.

The Transporter and Elite Transfer reserve the right to refuse to transfer any person who is or appears to be under the influence of alcohol or illicit drugs and whether his or her behavior is considered to be a threat for the driver, vehicle or other passengers. No refunds will be accepted in these cases.

Passengers are not allowed to consume alcohol, soft drinks and food inside the Transporter's vehicles, while smoking is also prohibited. In case of non-compliance with the above regulations, the Transporter has the right to stop the transfer.

 The vehicles provided by the Transporter are fully insured for the transport of passengers and other demands, as required by local law. However, the passenger is the solely responsible for his luggage and no responsibility can be accepted for loss or damage from Elite Transfer and the Transporter. The vehicles used by the Transporter carry all the necessary documents in accordance with Greek legislation.

Special requests:

If you have any special requests such as child seats, extra luggage space, etc., please let us know during you booking. The Transporter will be informed of your request, however we cannot guarantee that he will be able to satisfy them. Elite Transfer bears no responsibility if your requests are not met. In this unlikely event, you will be refunded the additional amount you paid for your request.

Cancellations:

If you wish to cancel your reservation, you must notify us at least 24 hours before your transfer so that you can be refunded the full amount. The costs of the banking transaction are paid by the customer. If a reservation is canceled less than 24 hours before the scheduled transfer, the money will NOT be refunded.

Our responsibility:

Elite Transfer acts as a mean of reservations. Therefore, we do not accept any responsibility for the performance of the services. Our responsibilities are limited to publishing information on our website about the services provided by the Transporter as well as informing about any changes of your booking. We are not responsible for any illness, injury, death or loss of any kind. This includes the loss, damage or theft of any luggage or personal items belonging to you or your co-passengers. We only accept liability for claims arising solely as a result of our negligence.

If we are liable to you for any reason, our maximum liability to you is limited to twice the cost of your booking or the same amount if other people are not affected by your booking.

If the service you requested cannot be performed for reasons of force majeure beyond the control of Elite Transfer and the Transporter (e.g. accidents, change of course of plane, extreme weather, demonstrations, police operations, incorrect booking data, non-existence of the booking form and other similar circumstances), then you are not entitled to any compensation.

Passenger responsibilities:

The customer by making the reservation declares that

1.       he is at legal age and in full use of his intellectual abilities.

2.       the credit or debit cards he uses belong to him and that there are sufficient funds to cover the cost of the service.

3.       he is responsible to verify that the booking data are correct, as well as, to inform Elite Transfer of any changes that may affect the service, either by email or on the contact numbers provided. We recommend that you always check your email before travelling to ensure that no significant changes have been made to your booking. All notifications from us are sent to the email address you provided at the time of booking.

4.       he is aware that it is his responsibility to travel with the form of his reservation, where all the instructions for his arrival are given, as well as relevant contact numbers in case of emergency. Neither we nor the Transporter are responsible if the service is not performed due to the absence of the booking form.

5.       he is responsible for ensuring that the transfer service takes place at a date and time that meets the requirements of his journey in order to reach his destination in a timely manner.

 

Problem in your transfer:

If you encounter a problem with your transfer, please inform the Transporter or call us using the numbers on your booking form and we will immediately try to investigate the matter and fix the problem. Our failure to update promptly will affect our ability to investigate the matter better as well as your rights in accordance with the contract you have made with the Transporter. With this in mind, we would like to stress that all complaints must be sent in writing to the info@elitetransfer.com up to 15 days after the transfer has been carried out.

Children and people with disabilities:

During the booking you should let us know if you are travelling with children or with people with disabilities.

We recommend that you bring with you your child safety system (child seats, booster), with which you are most familiar. If you do not want or cannot travel with your own safety system, you can request what you need at the time you make your reservation. Your request will be sent to the Transporter. The satisfaction of your request depends on the availability of the security system at the time the transfer takes place. In case the Transporter cannot satisfy your request, you have the right to be compensated for the additional costs, but not for the cost of the entire transfer.

In case you do not ask us for a child safety system, your child will travel with the safety systems available to the vehicle (in the case of a taxi, in accordance with the European Directive 2003/20/EC and always in the back of the vehicle.

In any case, a child or infant is counted as a regular passenger.

Disabled people such as people with wheelchairs should report it in their booking and ensure that the vehicle they choose is suitable for their needs. They should also be able to enter the vehicle on their own or with the help of their co-passengers.

Luggage:

Each passenger is entitled to carry a luggage with a maximum combined size of 150cm. (length + width +height) as well as hand luggage such as small bags and handbags. Luggage should indicate up the owner's details as well as the owner's destination address.

Any excess luggage must be declared during the booking process. The customer is responsible for any additional costs incurred in case additional vehicles are required to carry the additional undeclared luggage.

By accepting these terms and conditions, you are always obliged to comply with the local laws and legislation where you are transferred. As a result, your luggage cannot contain any items prohibited by local law or legislation such as weapons, drugs, etc. or objects that can harm a third party. You still cannot carry pets without having declared it during your booking process and without having them with you in their special transport cage. You still cannot carry objects of excess size, weight, and sensitivity. We also recommend that you do not carry valuable or fragile items in your luggage.

If you are travelling with a pet that you have not declared, the Transporter has the right to refuse transportation and the money are NOT refunded.

The transfer of luggage and other personal items is solely at the customer's responsibility and under no circumstances can Elite Transfer be held liable for any loss or damage. We recommend that you take out travel insurance that covers any loss or damage.

Copyright:

The trademarks and other intellectual property rights displayed on our website are the property of Elite Transfer and are protected by national and international intellectual property rights. All content (including, but not limited to, texts, graphics, logos, icons, images, audio files or video, software) used on elite transfer's website is protected by national and international intellectual property rights and any use, modification or reproduction without the express written consent of Elite Transfer is strictly prohibited. Any illegal use of the Elite Transfer website for any purpose is strictly prohibited.

 

Personal data:

We have an obligation to protect your privacy. All personal data we collect from you should be processed in accordance with our Privacy Policy. We may provide a copy of the Privacy Policy upon request or, alternatively, you may refer to our website. Please note that we can retain the data you provide on this website even if you do not complete your registration/transaction. The contact details can only be used to contact you and ask why you did not complete your registration/transaction. Elite Transfer offers its website and makes every effort for its proper operation and maintenance. However, we cannot guarantee the absence of technical problems and errors, and that the website is free from viruses that can affect its operation. Any errors that may occur will be corrected as soon as possible once we become aware of their existence. In case of such errors we have the possibility to cancel a reservation and return the money to the customer.